Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at officialeverlyncare@gmail.com. Please note that returns will need to be sent to the following address: Return to origin
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at officialeverlyncare@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at officialeverlyncare@gmail.com.
Refund & Return Policy – EverlynCare
Returns
Due to the personal and hygienic nature of our products, EverlynCare accepts returns only under specific conditions.
We accept returns if:
✔ The item is unused
✔ The item is unopened
✔ The product remains in original sealed packaging
✔ The return request is made within 7 days of delivery
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
❌ Opened products
❌ Used items
❌ Unsealed packaging
❌ Personal care & intimate wellness devices
❌ Lubricants or consumables
❌ Items marked “Final Sale”
Damaged / Defective Items
If your item arrives:
✔ Damaged
✔ Defective
✔ Incorrect
Please contact us within 48 hours of delivery with:
• Order number
• Clear photos of the issue
We will arrange:
✔ Replacement OR
✔ Refund (if replacement unavailable)
Refunds
Once your return is received and inspected:
✔ Approved refunds will be processed within 5–10 business days
✔ Refunds issued to original payment method
Late or Missing Refunds
If you haven’t received a refund:
✔ Recheck your bank / PayPal / card account
✔ Contact your payment provider
Still no update? Contact us.
Exchanges
We replace items only if:
✔ Defective
✔ Damaged
Order Cancellations
Orders may be cancelled only before shipment.
Once shipped → Cancellation not possible.
Return Shipping
✔ Customer responsible for return shipping costs
✔ Shipping fees are non-refundable
Discreet & Hygiene Commitment
To ensure customer safety:
✔ All products are shipped sealed
✔ Strict hygiene policy maintained
Contact Us
For return/refund requests:
📧 officialeverlyncare@gmail.com